Digital Ticketing in the MLB.com Ballpark App FAQs

Digital Ticketing in the MLB.com Ballpark App FAQs

MLB.com Ballpark app - Accounting Linking

  • Do I need an MLB.com account?

    Yes. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the Ballpark app or any astros.com webpage from the top navigation bar.

  • Is my MLB.com account the same as my ticket account?

    No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB.com Ballpark or My Astros Tickets to manage your tickets.

  • How do I locate my ticket account?

    Log in to your My Astros ticket account via www.astros.com/MyAccount with the email address associated with your Season Ticket account. If you are having trouble locating or accessing your Season Ticket account, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • Why can't my ticket account be found?

    Not all ticket account types are currently supported for Astros digital tickets.

    As a benefit to our Season Ticket Holders "My Astros Account" can be linked or used in the Ballpark app. This typically means that only Astros Season Ticket Holder accounts will be available.

    Single-game ticket purchasers will not be able to manage their Astros tickets using MLB.com Ballpark. If you have additional questions, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • Why do I need to link my account?

    Your Ballpark app is associated with your MLB.com account. Linking your MLB.com account and your My Astros ticket account will allow the Ballpark app to find your tickets. The app will then link your My Astros ticket account to an MLB.com account and the Ballpark app.

  • How do I link my account?

    Tap the "Link Account" button , then enter the email address tied to your My Astros ticket account. We will send an email to verify you own that email address. Click on the link sent to your email address then your My Astros ticket account will be linked to your MLB.com account.

  • What if I don't receive the confirmation email or MyAstros Account is not found?

    Make sure you entered your email address correctly and that it is the address associated with your My Astros ticket account. If you still do not receive your notification or your account is not located, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • How do I link multiple accounts?

    You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

  • How do I unlink an account?

    You can unlink any individual ticketing account from your MLB.com account by navigating to the "Account Management" section in the Settings of the Ballpark app.

  • What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?

    You can link any email address tied to your My Astros ticket account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your MyAstros ticket account, contact us as TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • I just linked my MLB.com and Astros ticket accounts. Why aren't my tickets showing up?

    First, tap refresh from the Ticket Dashboard to see updated ticket inventory.

    Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view.

    You may also be able to find your tickets by navigating to Mobile Account Manager via the "Manage Tickets" link in the Ticket Dashboard.

    Please review the Ticket Dashboard FAQs below for additional information about locating tickets (including which tickets might not appear within the app).

    If you are still having trouble finding tickets that you think should be accessible within your Ballpark app, contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

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MLB.com Ballpark app - Scan View

  • What is Scan View?

    Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

  • How do I access the ticket to scan for entry?

    Tap on an individual ticket from the Ticket Dashboard which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

  • Why is no barcode showing?

    Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • I just forwarded a Astros ticket using MLB.com Ballpark . Why do I still see it?

    Your Astros ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

  • Can I use a screenshot of my ticket?

    No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB.com Ballpark or Mobile Account Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.

    Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • Is Apple Wallet supported?

    The MLB.com Ballpark app does not currently support Apple Wallet.

  • What if I cannot see my tickets?

    If you have your correct ticket account linked and are in the correct home team's view on the Ticket Dashboard and are still not able to see your tickets, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

    Not all ticket account types are currently supported for Astros digital tickets.

  • Why won't my ticket barcode scan?

    If your screen brightness is too low, the barcode may have difficulty being scanned. The Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the Ballpark app or My Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket . Only digital tickets generated from the Ballpark app and My Tickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • What if I lose connectivity after I've retrieved my tickets?

    Connectivity may be intermittent at the ballpark, we encourage you to view your tickets on your supported device before heading to the game.

    The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection.

  • If I access my tickets from the Ballpark app, can I still have them printed at a kiosk or will call window?

    No, tickets retrieved within the Ballpark app will now be considered printed. The tickets will not be available for pickup at a kiosk or will call. You should present the ticket displayed in the Ballpark app on your device to be scanned for entry at the gate. If you are unable to access your tickets prior to arriving on game day. Use My Astros Account to print paper tickets ahead of time.

  • What do I do if my mobile device's battery dies?

    You can go to a box office window for assistance.

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MLB.com Ballpark app - Ticket Forwarding

  • What is Ticket Forwarding?

    The Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.

  • How do I forward a ticket?

    Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward.

    If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.

  • How does "Forward Ticket via Link" work?

    A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please treat this link as a ticket! Please share this link with only one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whoever clicks that link and accepts first will get that ticket.

  • How will my recipient know I forwarded tickets?

    If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.

  • How do I accept a ticket forward?

    You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.

  • I do not have an iOS or Android device. Can I still accept a ticket forward?

    Yes, you can accept and receive tickets in a standard web browser.

    An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.

  • What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?

    The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the Ballpark app with your desired MLB.com account.

  • Can I reject a ticket forward?

    Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

  • Can I re-send a Astros ticket forward after accepting it?

    Yes, a Astros ticket can be forwarded again from the Ballpark app after it has been accepted by the original recipient.

  • Can I cancel a Astros ticket forward?

    Yes, the sender can cancel a Astros ticket forward. This can be accomplished from the Ticket Dashboard by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Ticket Dashboard. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Ticket Dashboard.

  • Can I cancel a Astros ticket forward after it has been accepted?

    Yes, the original ticket sender can cancel a Astros ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.

  • Can I cancel an Astros ticket forward after it has been accepted and re-sent?

    No. Once an Astros ticket has been re-forwarded, the original sender cannot cancel that forward.

  • Can I transfer multiple Astros tickets to a single account?

    Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

  • Where can I find the status of all Astros Ticket Forwards?

    You can navigate to the Ticket Forward section of the Ticket Dashboard. There you will find all received and sent ticket forwards for that home team.

  • What if I never received the Ticket Forward email?

    If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

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MLB.com Ballpark app - Ticket Dashboard

  • What is the Ticket Dashboard?

    The Ticket Dashboard lets you quickly access and manage your Astros digital tickets in the Ballpark app. To locate the Ticket Dashboard, go to the Astros section of the Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.

  • Can I see all my tickets for all teams in Ticket Dashboard, or just one team at a time?

    You can see your tickets from one home team at a time. If you want to change your view to see tickets for a different home team, select "Teams" in the top left of your screen.

  • Where can I see more event details about the game?

    In the "Ballpark" tab, you can find detailed information about that day's event.

  • How can I upgrade my tickets?

    You can upgrade your tickets by tapping the "Upgrade" button.

  • What will happen to my tickets if I sell them on StubHub?

    Tickets sold on StubHub via Account Manager will disappear from the Ticket Dashboard.

  • Can I sell my tickets via within Ballpark app?

    No. You cannot currently re-sell tickets from the Ballpark app.

  • How is this different from accessing your My Astros account on your phone to manage tickets?

    The Ballpark app has many similar features compared to Mobile My Astros Account Manager, but in the convenience of an iOS or Android mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use.

    Some teams may still make Mobile Account Manager available from the app. Ticket forward invitations will not appear in the Ballpark app until they are accepted by the recipient.

  • What if I cannot find any tickets?

    To refresh ticket inventory, tap the "refresh" button in the Ticket Dashboard. Then make sure that you have linked the correct ticketing account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. Please note that only My Astros Account regular season tickets will appear in MLB.com Ballpark. Typically, this means that only Astros season holder accounts/season tickets will appear here. If you are having difficulty locating digital tickets that you believe should be appearing in your Ticket Dashboard, contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • Which events and tickets will be displayed?

    The Ballpark app displays supported Astros MLB regular season and Postseason tickets within the team view. Exhibition, Spring Training, Fan Fests, concerts and other events will not be displayed.

    Tickets that have been donated, forwarded, exchanged, resold via StubHub within your My Astros Account Manager (see question above) will not be displayed.

    Not all ticket account types are currently supported for Astros digital tickets.

    As a benefit to our Season Ticket Holders "My Astros Account" can be linked or used in the Ballpark app. This typically means that only Astros Season Ticket Holder accounts will be available.

    Single-game ticket purchasers will not be able to manage their Astros tickets using the MLB.com Ballpark application on tickets purchased directly from the Houston Astros sales team. If you have additional questions, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

  • What delivery methods work with Ballpark app (ex. Print at Home, Mail or Will Call)?

    No specific delivery method is required to use digital tickets in the Ballpark app.

    All eligible tickets will appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open Scan View in the Ballpark app (you can also still print tickets at home from My Astros Account if you prefer). Digital tickets must be presented within MLB.com Ballpark or Mobile Account Manager at the stadium.

    Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • Do Print at Home tickets need to be printed to view them in the Ballpark app?

    No. If tickets were already printed, then the Ballpark app will display the existing barcode. If tickets have not been printed the Ballpark app will generate a barcode when the tickets are retrieved.

  • When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?

    No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

  • What if I do not see recent tickets that were added to my account after I logged into MyAstros Account?

    To refresh ticket inventory, tap the "refresh" button in the Ticket Dashboard.

    Not all ticket account types are currently supported for Astros digital tickets.

    If you have additional questions, please contact us at TicketForwarding@Astros.com or 1-800-ASTROS-2.

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Mobile Ticket Delivery

Take the stress out of your Astros game day experience with Astros Mobile Tickets. Select the "Mobile" option when ordering your tickets and never worry about standing in the ticket line or leaving your tickets at home.

Follow the steps below and the screenshots to the right for step-by-step instructions to take advantage of Mobile Ticket Delivery at Minute Maid Park:

  1. From your confirmation email, click the "Mobile" option
  2. Choose the ticket order that you'd like to view
  3. Select the Seat Location you'd like to view
  4. Your Tickets will appear! You can bookmark this ticket for easy access when you arrive at Minute Maid Park
  5. iPhone users can click the "Add to Passbook" button, and the ticket will be saved in your Passbook App for easy access when you arrive at Minute Maid Park
  6. Simply show the gate attendant your mobile ticket when you arrive at Minute Maid Park
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Text Alerts

Text Astros to 26099 now to get Astros ticket specials sent straight to your mobile phone! Text messages will be sent to your phone with exclusive ticket discounts, sweepstakes with great prizes, upcoming events and major announcements! You will never miss any of the best available offers with Astros mobile text alerts.

Text STOP to 26099 to opt-out at any time.

For HELP, reply HELP to 26099

Message and data rates may apply.

Expect 1-2 messages per week.

Participating Carriers: Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

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Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. astros.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.

To order tickets on your mobile device:

  1. Visit astros.com on your mobile device
  2. Click on the schedule link
  3. Select the game you would like to attend and click the T-link
  4. Purchase tickets via a secure checkout
  5. Have your tickets emailed to you when you choose 'ticketFast' as your delivery option. You will need access to a printer in order to acquire your tickets.

* Mobile ticket purchase is compatible with the following devices. Additional devices will be enabled shortly.

AT&T
  • iPhone and iPod touch
  • Samsung BlackJack2
  • BlackBerry 8310
  • BlackBerry 8320
  • BlackBerry 9000 (Bold)
  • BlackBerry 8800
  • BlackBerry 8520
  • BlackBerry 8900
  • BlackBerry 9700
  • BlackBerry 9800
  • BlackBerry 9650
  • BlackBerry 9330
  • HTC Nexus
  • LG Vu cu920
  • Nokia 6350
  • Samsung a767
  • Samsung a867
  • Samsung a877
  • Samsung Captivate i897
  • Palm Pixi
  • Palm Pre
  • LG Phoenix
  • Motorola Flipside
  • Samsung Flight
  • Samsung Focus
  • LG Quantum
  • Motorola Atrix
  • HTC Inspire
  • HTC Surround
  • HP Veer
  • HTC Freestyle
  • HTC HD7S
  • Samsung Infuse
Sprint
  • BlackBerry 8130
  • BlackBerry 8330
  • BlackBerry 8800
  • BlackBerry 8830
  • BlackBerry 9630 (Tour)
  • BlackBerry 9650
  • HTC Hero
  • Palm Pixie
  • Palm Pre
  • Samsung Instinct m810
  • Samsung Moment
  • Samsung Nexus S
  • Samsung Epic
  • HTC EVO
  • HTC EVO 3D
  • Samsung Replenish
  • HTC Evo Shift
  • Motorola XPRT
  • Motorola i1
  • HTC Arrive
Verizon Wireless
  • BlackBerry 8130
  • BlackBerry 8330
  • BlackBerry 8800
  • BlackBerry 8830
  • BlackBerry 9530 (Storm)
  • BlackBerry 9550
  • BlackBerry 9630 (Tour)
  • HTC Droid Incredible
  • iPhone
  • iPod Touch
  • LG VX9700
  • LG VX10000
  • Moto Droid
  • Sony Xperia PLAY
  • Samsung Fascinate i500
  • Samsung Droid Charge
  • Palm Pre 2
  • Droid 3
  • LG Revolution
  • HTC Trophy
  • Motorola Droid X2
  • HTC Droid Incredible 2
  • HTC Thunderbolt
  • Casio G'zOne Commando
  • Droid Pro
  • LG Vortex
  • Motorola Citrus
  • Motorola Droid 2
T-Mobile
  • BlackBerry 8320
  • BlackBerry 8800
  • BlackBerry 8310
  • BlackBerry 8520
  • BlackBerry 8900
  • BlackBerry 9000 (Bold)
  • BlackBerry 9700
  • HTC Dash
  • HTC G1
  • HTC myTouch
  • HTC Nexus
  • Moto Clig / XT
  • Samsung Behold
  • Samsung Behold 2
  • Samsung Galazy S
  • G2
  • Samsung Dart
  • LG Optimus
  • My Touch 4g
  • My Touch 3G
  • HTC HD7
  • Samsung Exhibit
  • Samsung Vibrant
  • HTC Sensation
  • G2x
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